Terms of Service

Currency

All prices are in Australian dollars and include GST (cost of delivery is excluded).  All prices quoted are subject to change without notice.

Delivery policy

All orders are packaged carefully to ensure they arrive in good condition. Your order is sent in a polystyrene box with ice packs to maintain a safe temperature for the chocolates. Orders are shipped Monday to Thursday to ensure your chocolates are not held up in unsatisfactory storage conditions over the weekend. Transit time is generally 1-2 days and shipping costs are calculated on the dimensions and weight of your total order. Where possible, orders received will be dispatched within 2-3 business days. If any items are temporarily out of stock, you will be contacted by Wild Patch Chocolates. Other conditions of delivery:

• If you live outside the metropolitan area in Tasmania, ACT, New South Wales, South Australia, Queensland or Western Australia, or for large and/or fragile orders, it is recommended that you choose our Perishable 'Next Flight' Freight Service providing delivery to the nearest major airport in your state or territory where goods are held in cool storage until collected by the customer. Any additional freight charge for this service will be advised when you place your order.
• Deliveries cannot be made to the Northern Territory and some remote locations; if an order to these locations is received, you will be contacted and your order cancelled. 
• A street address must be provided as deliveries must be signed for at time of receipt; delivery cannot be made to PO boxes.
• If no-one is available to sign for the delivery, the order will be left at the address. If the goods are not signed for, neither Wild Patch Chocolates nor the freight company will accept responsibility for damage, loss or missing goods.
• If an attempt is made to deliver goods however the address given is undeliverable, you will be contacted to provide an alternate delivery address and a re-delivery fee will apply.

Secure payment processing

This website uses the PayPal payment gateway and accepts Visa, Mastercard, Direct Deposit and Electronic Funds Transfer (please include the invoice number when you transfer funds electronically). Payment may also be made by cheque; in the case of a cheque being dishonoured, an accounting fee of AUD$15 plus GST and any other charges that the bank on-forwards to Wild Patch Chocolates will be charged to you.

Refund/returned goods policy

Any order sent within the metropolitan area or by our Perishable 'Next Flight' Freight Service will be replaced if it arrives in damaged condition; claims for missing or damaged goods must be made within 24 hours of receipt of goods. Goods sent to an address outside the metropolitan area in all states or territories other than Victoria, or redelivered after a failed attempt will be at the customer's risk.

Cancellation of goods

Given the nature of this food product, orders can only be refunded if notification is given prior to your order being produced. Refunds or returns cannot be made after the product has been made or left Wild Patch Chocolates premises.

Disclaimer

All reasonable effort has made to ensure the information contained on this website or related material is accurate; any errors are unintended. The information presented may be changed at any time without notice. Any linked websites are provided for your convenience only; Wild Patch Chocolates is not responsible in any way for the content, currency or accessibility of these sites.

Privacy Policy

Your details are only used to process sales and to maintain contact with you. Credit card details are NOT recorded or held on a database, nor do we sell, rent or otherwise give your email or any other information about you to a third party.
As a customer of Wild Patch Chocolates, you may receive information about new products or seasonal ranges; please call our office if you do not wish to receive this information.

Copyright

The information and material displayed on this site is the intellectual and physical property of Wild Patch Chocolates. It is forbidden to duplicate or distribute any content or graphics without the written consent of the copyright holder.

Customer Service Contact

For customer service or any queries please phone 03 9751 2576, 0438 443 389 or email linda@wildpatch.com.au